Team Insights

Service Pros Pamela Jefferies Team

Updated March 17, 2021

Team DISC

D
I
S
C
Extrovert
People
Introvert
Task

Decisiveness

How team members tend to approach problems and make decisions

Higher D Styles

Tend to solve new problems very quickly and assertively. They take an active and direct approach to obtaining results. The key here is new problems such as those that are unprecedented or haven't happened before. There may also be an element of risk in taking the wrong approach or developing an incorrect solution, but those with a High D score are willing to take those risks, even if they may be incorrect.

Lower D Styles

Tend to solve new problems in a more deliberate, controlled, and organized manner. Again, the key here is new and unprecedented problems. The Lower D style will solve routine problems very quickly because the outcomes are already known. But, when the outcomes are unknown and the problem is an uncertain one, the Lower D style will approach the new problem in a calculated and deliberate manner by thinking things through very carefully before acting.

Interactivity

How team members tend approach to interacting with people and display of emotions

Higher I Styles

Tend to meet new people in an outgoing, gregarious, and socially assertive manner. The key here is new people whom one hasn't met before. Many other styles are talkative, but more so with people that they've known for some time. The Higher I scores are talkative, interactive and open even with people whom they have just initially met. People scoring in this range may also be a bit impulsive. Generally speaking, those with the Higher I scores are generally talkative and outgoing.

Lower I Styles

Tend to meet new people in a more controlled, quiet and reserved manner. Here's where the key word "new people" enters the equation. Those with Lower I scores are talkative with their friends and close associates, but tend to be more reserved with people they've just recently met. They tend to place a premium on the control of emotions, and approach new relationships with a more reflective approach than an emotional one.

Stability

How team members tend to approach the pace of the work environment

Higher S Styles

Tend to prefer a more controlled, deliberative and predictable environment. They place a premium on security of a work situation and disciplined behavior. They also tend to show a sense of loyalty to a team or organization, and as a result, may have a greater longevity or tenure in a position than some other styles. They have an excellent listening style and are very patient coaches and teachers for others on the team.

Lower S Styles

Tend to prefer a more flexible, dynamic, unstructured work environment. They value freedom of expression and the ability to change quickly from one activity to another. They tend to become bored with the same routine that brings security to the Higher S traits. As a result, they will seek opportunities and outlets for their high sense of urgency and high activity levels, as they have a preference for spontaneity.

Cautiousness

How team members tend to approach standards, procedures, and expectations

Higher C Styles

Tend to adhere to rules, standards, procedures, and protocol set by those in authority whom they respect. They like things to be done the right way according to the operating manual. "Rules are made to be followed" is an appropriate motto for those with higher C scores. They have some of the highest quality control interests of any of the styles and frequently wish others would do the same.

Lower C Styles

Tend to operate more independently from the rules and standard operating procedures. They tend to be bottom-line oriented. If they find an easier way to do something, they'll do it by developing a variety of strategies as situations demand. To the Lower C scores, rules are only guidelines, and may be bent or broken as necessary to obtain results.

Team Values

Very Low Low Average High Very High
Aesthetic balance, harmony and form
Economic economic or practical returns
Individualistic stand out as independent and unique
Political be in control or have influence
Altruist humanitarian efforts or to help others altruistically
Regulatory establish order, routine and structure
Theoretical knowledge, learning and understanding

Adam Medlin

DISC Style

Values/Drivers

HighAesthetic Very much prefers form, harmony and balance. Likely a strong advocate for green initiatives and protecting personal time and space.
Very HighEconomic Very competitive and bottom-line oriented.
LowIndividualistic Able to support the efforts of the team without demanding the limelight; a supportive team player.
AveragePolitical Flexible, able to take or leave the power or clout that comes with the job title or assignment.
LowAltruist Won't be taken advantage of and protect own turf and that of the team or organization.
Very HighRegulatory Well disciplined, and follow standard operating protocol and traditional ways.
AverageTheoretical Able to balance the quest for understanding and knowledge with the practical needs of a situation.

Things to do to effectively communicate with Adam Medlin:

  • When disagreeing, take issue with the methods or procedures, not with the person.
  • When agreeing, support the ideas and potential results, not the person.
  • Do your homework and be prepared with goals, objectives, support materials, etc., but don't plan on using all of them. Have the material with you as support.
  • Be clear in your explanations.
  • Ask 'what' oriented questions that close the issue or topics.
  • Be prepared to handle some objections.
  • Present your items in a logical way.

Things to avoid to effectively communicate with Adam Medlin:

  • Don't come in with a ready-made decision, unless you are ready to accept changes.
  • When disagreeing, don't let it reflect on others personally.
  • Avoid asking rhetorical questions, or useless ones.
  • Avoid trying to build friendships and personal relationships.
  • Avoid wild speculations without factual support.
  • Avoid making guarantees and assurances when there is a risk in meeting them.
  • Avoid leaving loopholes or vague issues hanging in the air.

ANTONIO FARRELL

DISC Style

Values/Drivers

AverageAesthetic Able to appreciate the benefit for balance and harmony without losing sight of the practical side of things.
HighEconomic High drive for economic gain helps provide motivation through long projects and assignments.
AverageIndividualistic Not an extremist and able to balance the needs of both others and self.
HighPolitical Able to accept the credit or take the blame with a 'the buck stops here' attitude.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
HighRegulatory Strong preference for following established systems or creating them if none present.
HighTheoretical Has a high interest level in understanding all aspects of a situation or subject.

Things to do to effectively communicate with ANTONIO FARRELL:

  • List pros and cons to suggestions you make.
  • Be candid, open, and patient.
  • Provide a specific, step-by-step timetable with names and responsibilities.
  • Outline individual tasks and responsibilities in writing.
  • Assure others that there won't be surprises.
  • Be certain to remember to provide specific action steps and details for all involved.
  • Be certain to emphasize next action-steps.

Things to avoid to effectively communicate with ANTONIO FARRELL:

  • Don't manipulate or bully others into agreeing.
  • Don't use quick manipulations of ideas.
  • Don't leave the idea or plan without backup support.
  • If you disagree, don't let it reflect on others personally, and don't let it affect the relationship.
  • Don't offer promises you can't keep.
  • Don't be disorganized or sloppy.
  • Don't leave things up in the air, or to work out by chance.

Cari Ford

DISC Style

Values/Drivers

AverageAesthetic Able to appreciate the benefit for balance and harmony without losing sight of the practical side of things.
HighEconomic High drive for economic gain helps provide motivation through long projects and assignments.
Very LowIndividualistic Has a very high service orientation and are able to provide follow-through and support efforts.
Very HighPolitical Very strong leader, and able to take control of a variety of initiatives and maintain control.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
Very HighRegulatory Well disciplined, and follow standard operating protocol and traditional ways.
HighTheoretical Has a high interest level in understanding all aspects of a situation or subject.

Things to do to effectively communicate with Cari Ford:

  • Prepare your case in advance; don't 'wing-it' using charm alone.
  • Provide time to verify the issues and potential outcomes.
  • Make an organized appeal for support and contributions.
  • Find some areas of common interest and involvement.
  • Present your ideas and opinions in a nonthreatening way.
  • Ask 'how' oriented questions to explore opinions.
  • Outline individual tasks and responsibilities in writing.

Things to avoid to effectively communicate with Cari Ford:

  • Don't push too hard.
  • Don't offer promises you can't keep.
  • Don't manipulate or bully others into agreeing.
  • Don't rush the issues or the decision-making process.
  • Don't be vague about what's expected.
  • Don't leave things up in the air, or to work out by chance.
  • Don't be careless or haphazard.

Charity Brown

DISC Style

Values/Drivers

AverageAesthetic Able to appreciate the benefit for balance and harmony without losing sight of the practical side of things.
HighEconomic High drive for economic gain helps provide motivation through long projects and assignments.
LowIndividualistic Able to support the efforts of the team without demanding the limelight; a supportive team player.
AveragePolitical Flexible, able to take or leave the power or clout that comes with the job title or assignment.
HighAltruist Has a high desire to help others learn, grow, and develop.
Very HighRegulatory Well disciplined, and follow standard operating protocol and traditional ways.
HighTheoretical Has a high interest level in understanding all aspects of a situation or subject.

Things to do to effectively communicate with Charity Brown:

  • If you say you're going to do something, do it.
  • Provide logical and practical evidence to support your position.
  • If you disagree with the direction, make an organized presentation of your position.
  • Outline individual tasks and responsibilities in writing.
  • Approach issues in a straightforward, direct and factual way.
  • Present your ideas and opinions in a nonthreatening way.
  • Break the ice with a brief personal comment.

Things to avoid to effectively communicate with Charity Brown:

  • Don't use someone else's opinions as evidence.
  • Don't leave the idea or plan without backup support.
  • Don't offer assurances and guarantees you can't fulfill.
  • Don't whine about all of the work you have to do.
  • If you disagree don't let it reflect on others personally, and don't let it affect the relationship.
  • Don't be vague about what's expected.
  • Don't be disorganized or sloppy.

Cynthia Pena

DISC Style

Values/Drivers

HighAesthetic Very much prefers form, harmony and balance. Likely a strong advocate for green initiatives and protecting personal time and space.
LowEconomic A team player and may put others' needs before self.
AverageIndividualistic Not an extremist and able to balance the needs of both others and self.
Very LowPolitical Tend to be non-competitive and demonstrate a higher service orientation.
Very HighAltruist Has a very high sincerity-factor and a high empathy for others' needs.
Very HighRegulatory Well disciplined, and follow standard operating protocol and traditional ways.
HighTheoretical Has a high interest level in understanding all aspects of a situation or subject.

Things to do to effectively communicate with Cynthia Pena:

  • If you agree with the outcome, follow through and do what you say you will do.
  • If you disagree with the direction, make an organized presentation of your position.
  • Be certain that individual responsibilities are clear, and there are no ambiguities.
  • Assure others that there won't be surprises.
  • Allow time to verify the issues and potential outcomes.
  • Make an organized appeal for support and contributions.
  • Provide logical and practical evidence.

Things to avoid to effectively communicate with Cynthia Pena:

  • Don't leave the idea or plan without backup support.
  • Don't legislate.
  • Don't push too hard.
  • Don't offer assurances and guarantees you can't fulfill.
  • Don't leave decisions hanging in the air. Be certain all decision-points have reached closure and action-plans are the result.
  • Don't be vague or ambiguous.
  • Don't stick too rigidly to the agenda.

Debbie King

DISC Style

Values/Drivers

HighAesthetic Very much prefers form, harmony and balance. Likely a strong advocate for green initiatives and protecting personal time and space.
AverageEconomic Able to perceive and create a balance between the need for economic return and other needs as well.
HighIndividualistic Has no problem standing up for your own rights and may impart this energy into others as well.
AveragePolitical Flexible, able to take or leave the power or clout that comes with the job title or assignment.
HighAltruist Has a high desire to help others learn, grow, and develop.
AverageRegulatory Able to balance and understand the need to have structure and order, but not paralyzed without it.
AverageTheoretical Able to balance the quest for understanding and knowledge with the practical needs of a situation.

Things to do to effectively communicate with Debbie King:

  • If you agree with the outcome, follow through and do what you say you will do.
  • Be candid, open, and patient.
  • Observe for possible areas of disagreement as some may not be verbal about them.
  • Keep on task with the business agenda.
  • Take your time to be precise and thorough.
  • Be certain to follow though on your part of the project.
  • Outline individual tasks and responsibilities in writing.

Things to avoid to effectively communicate with Debbie King:

  • Don't offer assurances and guarantees you can't fulfill.
  • Don't be vague about what's expected.
  • Don't leave things up in the air, or to work out by chance.
  • If you disagree don't let it reflect on others personally, and don't let it affect the relationship.
  • Don't manipulate or bully others into agreeing.
  • Don't use quick manipulations of ideas.
  • Don't be careless or haphazard.

Jennifer Stitt

DISC Style

Values/Drivers

Very HighAesthetic Places great importance in finding a good work-life balance, creating more than destroying and artistic self expression.
AverageEconomic Able to perceive and create a balance between the need for economic return and other needs as well.
AverageIndividualistic Not an extremist and able to balance the needs of both others and self.
LowPolitical Supportive of the efforts of the team; no hidden agendas. Willing to surrender control.
Very HighAltruist Has a very high sincerity-factor and a high empathy for others' needs.
HighRegulatory Strong preference for following established systems or creating them if none present.
AverageTheoretical Able to balance the quest for understanding and knowledge with the practical needs of a situation.

Things to do to effectively communicate with Jennifer Stitt:

  • List pros and cons to suggestions you make.
  • Make an organized appeal for support and contributions.
  • Provide assurances about input and decisions.
  • If you disagree with the direction, make an organized presentation of your position.
  • Be certain that the information you have is credible.
  • Do your homework, because others will have already done their share of it.
  • Break the ice with a brief personal comment.

Things to avoid to effectively communicate with Jennifer Stitt:

  • Don't be rude, abrupt, or too fast-paced in your delivery.
  • Don't be vague or ambiguous.
  • Don't rush into business or the agenda; provide some time to break the ice.
  • Don't leave decisions hanging in the air. Be certain all decision-points have reached closure and action-plans are the result.
  • Don't offer assurances and guarantees you can't fulfill.
  • Don't threaten with position or power.
  • Don't use someone else's opinions as evidence.

JJ Pace

DISC Style

Values/Drivers

Very LowAesthetic Not into artistic expression, or achieving balance and harmony in life. All about the utilitarian, bottom-line results.
Very HighEconomic Very competitive and bottom-line oriented.
LowIndividualistic Able to support the efforts of the team without demanding the limelight; a supportive team player.
Very HighPolitical Very strong leader, and able to take control of a variety of initiatives and maintain control.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
HighRegulatory Strong preference for following established systems or creating them if none present.
HighTheoretical Has a high interest level in understanding all aspects of a situation or subject.

Things to do to effectively communicate with JJ Pace:

  • Make an organized appeal for support and contributions to the project.
  • Provide logical and practical evidence.
  • Do your homework and be prepared with goals, objectives, support materials, etc., but don't plan on using all of them. Have the material with you as support.
  • Be specific about what needs to be done and who is going to do it.
  • Take your time, be precise and thorough.
  • Be clear in your explanations.
  • Provide a specific, step-by-step timetable with names and responsibilities.

Things to avoid to effectively communicate with JJ Pace:

  • Don't leave things up in the air, or to work out by chance.
  • Don't be unrealistic with deadlines.
  • Avoid wild speculations without factual support.
  • Avoid trying to build friendships and personal relationships.
  • Don't provide special personal incentives.
  • Avoid rambling discussion and wasting time.
  • Don't be careless or haphazard.

John Doyle

DISC Style

Values/Drivers

Very LowAesthetic Not into artistic expression, or achieving balance and harmony in life. All about the utilitarian, bottom-line results.
Very HighEconomic Very competitive and bottom-line oriented.
Very LowIndividualistic Has a very high service orientation and are able to provide follow-through and support efforts.
HighPolitical Able to accept the credit or take the blame with a 'the buck stops here' attitude.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
HighRegulatory Strong preference for following established systems or creating them if none present.
Very HighTheoretical Passionate about learning for its own sake. Continually in learning mode and bringing a very high degree of technical or knowledge base credibility.

Things to do to effectively communicate with John Doyle:

  • Present your ideas and opinions in a non-threatening way.
  • List pros and cons to suggestions you make.
  • Use the conversation to direct you back to the topic or issue at hand.
  • Be accurate and realistic, don't over-inflate ideas or outcomes.
  • Provide assurances about input and decisions.
  • Be certain to remember to provide specific action steps and details for all involved.
  • If you disagree with the direction, make an organized presentation of your position.

Things to avoid to effectively communicate with John Doyle:

  • Don't be unrealistic with deadlines.
  • Don't be rude, abrupt, or too fast-paced in your delivery.
  • Don't use unreliable evidence or testimonials.
  • Avoid being overly task-oriented.
  • Don't rush into business or the agenda; provide some time to break the ice.
  • Don't be disorganized or sloppy.
  • Don't leave decisions hanging in the air. Be certain all decision-points have reached closure and action-plans are the result.

Laura MacFall

DISC Style

Values/Drivers

Very HighAesthetic Places great importance in finding a good work-life balance, creating more than destroying and artistic self expression.
Very LowEconomic May try to help meet customers' needs (internal and external) before their own.
HighIndividualistic Has no problem standing up for your own rights and may impart this energy into others as well.
LowPolitical Supportive of the efforts of the team; no hidden agendas. Willing to surrender control.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
HighRegulatory Strong preference for following established systems or creating them if none present.
Very HighTheoretical Passionate about learning for its own sake. Continually in learning mode and bringing a very high degree of technical or knowledge base credibility.

Things to do to effectively communicate with Laura MacFall:

  • Be certain that the information you have is credible.
  • Approach issues in a straightforward, direct and factual way.
  • Three rules: Make it quick, make it engaging, and make for the door.
  • Do your homework, be prepared, don't fake it if you don't know an answer.
  • Be accurate and realistic, don't over-inflate ideas or outcomes.
  • Make assurances that there won't be surprises.
  • Present your items in a logical way.

Things to avoid to effectively communicate with Laura MacFall:

  • Don't rush the issues or the decision-making process.
  • Don't be disorganized or confused.
  • Avoid rambling discussion and wasting time.
  • Don't direct or order.
  • Don't use someone else's opinions as evidence, provide only hard facts and data.
  • Don't whine about all of the work you have to do.
  • Avoid leaving loopholes or vague issues hanging in the air.

Lisa Burmeister

DISC Style

Values/Drivers

HighAesthetic Very much prefers form, harmony and balance. Likely a strong advocate for green initiatives and protecting personal time and space.
AverageEconomic Able to perceive and create a balance between the need for economic return and other needs as well.
AverageIndividualistic Not an extremist and able to balance the needs of both others and self.
Very LowPolitical Tend to be non-competitive and demonstrate a higher service orientation.
Very HighAltruist Has a very high sincerity-factor and a high empathy for others' needs.
Very HighRegulatory Well disciplined, and follow standard operating protocol and traditional ways.
AverageTheoretical Able to balance the quest for understanding and knowledge with the practical needs of a situation.

Things to do to effectively communicate with Lisa Burmeister:

  • Do your homework, because others will have already done their share of it.
  • If you agree with the outcome, follow through and do what you say you will do.
  • Be candid, open, and patient.
  • Provide clear, specific solutions, and support your position.
  • Make an organized appeal for support and contributions.
  • Approach issues in a straightforward, direct and factual way.
  • Break the ice with a brief personal comment.

Things to avoid to effectively communicate with Lisa Burmeister:

  • Don't be unrealistic with deadlines.
  • Don't offer assurances and guarantees you can't fulfill.
  • Don't be vague about what's expected.
  • Don't use unreliable evidence or testimonials.
  • Don't manipulate or bully others into agreeing.
  • Don't push too hard.
  • Don't be disorganized or sloppy.

Nicole Rodriguez

DISC Style

Values/Drivers

AverageAesthetic Able to appreciate the benefit for balance and harmony without losing sight of the practical side of things.
HighEconomic High drive for economic gain helps provide motivation through long projects and assignments.
AverageIndividualistic Not an extremist and able to balance the needs of both others and self.
AveragePolitical Flexible, able to take or leave the power or clout that comes with the job title or assignment.
AverageAltruist Concerned for others without giving everything away; a stabilizer.
HighRegulatory Strong preference for following established systems or creating them if none present.
Very HighTheoretical Passionate about learning for its own sake. Continually in learning mode and bringing a very high degree of technical or knowledge base credibility.

Things to do to effectively communicate with Nicole Rodriguez:

  • List pros and cons to suggestions you make.
  • Free-up enough to be engaging, stimulating, and fast-paced.
  • Plan some extra time in your schedule for talking, relating, and socializing.
  • Offer input on how to make the ideas become reality.
  • Ask for input regarding people and specific assignments.
  • Provide testimonials from people seen as important and prominent.
  • If you agree with the outcome, follow through and do what you say you will do.

Things to avoid to effectively communicate with Nicole Rodriguez:

  • Leave things up in the air, or to work out by chance.
  • Don't talk down to anyone.
  • Don't be short-tempered, cold, or tight-lipped.
  • Avoid being impersonal or judgmental.
  • Be certain all decision-points have reached closure and action-plans are the result.
  • Don't rush the issues or the decision-making process until you have buy-in.
  • Don't use someone else's opinions as evidence.